TruView(TM) | NETSCOUT
tags, as close as possible to the opening tag.
Creation Date: 05/04/2016
Unified Network and Application Performance Monitoring
- Focused on the experience of the end user -
TruView provides visibility into the performance of networks and applications regardless of where they are located. Whether you're troubleshooting an application hosted internally in the data center or in a hosted SaaS, PaaS, IaaS, hybrid or any combination of the above, TruView application monitoring helps you isolate whether the problem is application, server, client, or network related.
& The TruView application performance monitoring tool is a passive application monitoring tool that monitors transactions as they occur and reports response time for user, network and application tiers. N-Tier application dependencies are automatically detected allowing you to quickly identify where the problem lies, and drill down to individual transaction detail. The application monitoring tool's transaction details are stored and can be leveraged for troubleshooting, baselining, error detection, performance and availability analysis, trend reporting, and many other functions.
& See into device/interface availability be it physical or virtual, traffic analysis details across LAN, WAN, and Cloud environments, and uncovers threatening network traffic patterns where you may be playing host to rogue or other non-production traffic.
& Gain one of a kind performance visibility into VoIP quality of experience in an easy to understand graphical depiction of the call, with drill down into each individual call to understand the underlying degradation factors.&
TruView & Focused on the Experience of the End User&
TruView is an application monitor and network performance monitoring and management tool that has been recognized by leading analyst firms and honored with several . Ranked as a Best Hybrid AANPM Solution in Enterprise Management Associate&s Radar Report, TruView is leading the way in network and application performance monitoring, management, troubleshooting, and analyzing both network and application systems, commonly referred to as Application-aware Network Performance Management (AANPM).
This application monitor and network performance monitoring and management tool embeds the most important data sources such as packet, transaction, NetFlow/IPFIX, and SNMP and presents analytics in a time correlated single dashboard view. These correlated views will help you to quickly see how well the infrastructure is transporting applications and how well those applications are performing in context of the end user experience. And, TruView's integrated 10 Gbps full line rate stream-to-disk packet capture ensures you'll never miss an important event again, as verified by the Tolly Group independent application and network performance test. Learn more about the .
Capacity Planning - Bandwidth Monitoring
WAN utilization and traffic profiling has never been easier than with TruView’s automated Capacity Planning and bandwidth monitoring reporting engine. Just filter on the network performance interfaces of interest and TruView provides you with easy to understand views of how long, or not, any given interface has been over or under-utilized. The utilization information is based upon 60 second granularity across an entire year assuring you of an accurate depiction of network performance and utilization which leads to more informed bandwidth decisions.
Multiple Tools in One
TruView is a single tool that embeds five important application and network performance management capabilities that are typically found in individual products for the purpose of monitoring and troubleshooting network and application performance. Let's count them down10 Gbps Stream to diskPacket and Transaction AnalyzerNetFlow AnalyzerDevice ManagementManagement Console that consumes analytics from all data sources, time correlates that data and displays it in an all in one easy to deploy solution.Tool consolidation has never been so easy!
Horsepower second to none
TruView was designed with a stream-to-disk architecture that can collect, store, and analyze 10Gbps of flow and packet data simultaneously with no TopN limitation, and no data pruning so you can rest assured that you will never miss an important event again. This application and network performance monitoring and management tool will analyze more than a million transactions per minute, collect 20,000 flows per second, and store more than 10Gbps of network data at line rate.
Self-Guided Workflows
So many times the workflows that you see in application and network performance tools today are patterned around what type of data is collected and from what elements that data is collected from. With this approach what you get is disparate views of performance metrics that are not correlated to help pinpoint the problem.With TruView we purposely separated data collection from data presentation so that we could provide workflows patterned after how users think and logically approach solving problems. This results in logical workflows that are easy to follow and quickly drive to problem domain isolation and root cause. One user interface, correlated data and presentation, and single point of administration.
Auto Discovery and Auto Configuration
With automated application discovery and optimized configuration processes, the setup for TruView is amazingly simple and fast and can have you seeing reports within 15 minutes of installation.
Single UI for all Data Sets with Multi-tenant Access
See your data the way you want to see it with custom dashboard views that are built with the drag and drop dashboard creation wizard that pulls from the entire library of views and measurements. And with multi-tenant support, individual users throughout your IT organization can login to see their own dashboard view of what's important to them.Response time data is time-correlated with consumptive data, as well as, traffic analysis and transaction analysis, allowing our customers to isolate problem domain down to application, network or server instantly. Users can then deep dive into either the application transactions themselves, possible traffic jams on the network, or device performance through simple and intuitive workflows.
Back-in-Time Application, Network and VoIP Performance Analytics
TruView uses stream-to-disk technology to record all network traffic so you don’t miss any critical events.TruView stores transactions and packets and leverages its powerful application-centric analysis engine based on the award-winning to provide automatic application analysis. For each application flow,
TruView can automatically construct bounce charts with
timing and message codes to indicate application impairments, such as slow TCP sever response, and error status. This powerful capability visually identifies problems in timing, command/response and TCP level impairments such as lost packets or out-of-order sequence. Perform in-depth analysis of the most commonly used applications such as SQL, Oracle, MS Networking (SMB), VoIP, DNS, FTP, HTTP, POP3, Telnet, SMTP, SNMP, MS Exchange, and Citrix as well as a library of over 2000 supported application decodes.
Advanced Transaction Analysis
TruView provides automatically correlated transaction level performance across multiple application tiers within a multi-tiered application environment. From an End User Experience metric view, it is simple to see which tier of the application is degrading and then further analyze individual transactions. This allows our customers to quickly isolate a specific transaction within a multi-tiered application transaction very quickly, and provide decodes and packet payload to those teams who need additional information to remediate issues within that application.
Application Performance Visibility for the Cloud Environment
TruView provides visibility into the performance of networks and applications regardless of where they are located. Whether you're troubleshooting an application hosted internally in the data center or in a hosted SaaS, PaaS, IaaS, hybrid or any combination of the above, TruView helps you isolate whether the problem is application, server, client, or network related.
Market Leading Flow Reporting
Market leading traffic analysis via IPFIX (NetFlow) through superior data digestion capabilities, intuitive integration with End User Response Time data, and a responsive user interface allowing one to complete any traffic analysis task. TruView allows all IT silos access to raw unfiltered capacity consumption data, allowing capacity planning, troubleshooting, and security efforts to be supported with thorough data.
Integrated Geographical Performance Maps
TruView watches over your global, regional, or even local groups of sites and users 24/7 by monitoring end-user experience enterprise-wide, and then visually depicting when and where problems occur. With our intuitive guided workflows you are never more than 3-clicks away from isolating down to the application, server, interface, transaction, or even packet at the source of any performance issue!
Stream and Content Reconstruction
On-board packet archival at sustained full line rate 10 Gbps ensures you&ll never miss an important event again. TruView provides application transaction level visibility with stream reconstruction into the N-Tier environment, which will allow you to visualize what the end user actually experienced.
Comprehensive VoIP Analysis
TruView provides one of a kind visibility into how well, or not, your VoIP infrastructure is performing. What makes the TruView approach different is that it&s not just a monitoring tool alerting you to when call degradation from multiple points within the network has occurred, but rather allows you to quickly drill into each individual call to understand the underlying degradation factors. We don&t stop there though as this application and network performance monitoring and management tool allows you to retrieve the packet stream for each call in order to re-construct, and even replay the actual call as transpired across the wire!Check out this
for more information on how TruView can help you effectively monitor and troubleshooting VoIP.
Instant Problem Domain Isolation to Application, Network or Server
TruView combines disparate data sets into a single time correlated context. If the network delay is high, TruView contextual site based pages also show traffic analysis data as well as device health information. This type of common sense approach to displaying data makes problem domain isolation possible by reviewing a single page rather than navigating through endless graphs of desperate data. TruView provides these out of the box workflows for troubleshooting network, client, server and application issues.
Multi-segment Analysis Accelerates Distributed Packet Analysis
Multi-segment analysis combines traces collected by TruView, Network Time Machine, and other packet capture devices & such as other NTMs,OptiView& Portable Network Analyzers and laptop-based ClearSight Analyzers & for quick visual fault analysis of timing, packet loss or out-of-sequence problems as the IP flows transverse different segments of the network. This allows TruView users to create easy to digest ladder diagrams showing where latencies are being introduced in complex mesh type environments.
Specifications
4 X 1 Gbps
2 X 10 Gbps
TruView Central
TruView Flow Appliance
100K Flows/Second
300K Flows/Second
Title/Description
Truview BrochureIT support teams are typically siloed using their tool of choice but these provide no correlated view into performance issues that may be present within any component across the application delivery infrastructure. Without the ability to understand how one component may affect another it becomes difficult if not impossible to quickly understand how well the infrastructure is transporting applications, how well those applications are performing, and where the problem truly lies.
Service Assurance Solution For DummiesWake up to the fact that There Is No Off, and you need a new solution to manage this reality. Unless you’re still using a rotary phone, your company’s network is the water supply to your business. While the strategic importance of delivering IP‐ased services is constantly increasing, enterprises and service providers are being pressured to find ways to deliver these services faster, with higher quality, while reducing operating cost.
Data Sheets
Title/Description
Professional Services Data SheetProfessional Services Data Sheet
Truview DatasheetTruView Datasheet
Truview Flow Datasheet
Title/Description
TruView User Help v11.0
TruView User Help v11.1
v11.0 Truview / TruView Central Installation GuideHardware Installation Guide for TruView / TruView Central v11.0
v11.0 virtual TruView Installation GuideSpecifications and instructions for installing TruView v11.0 in a virtual environment.
Application Notes
Title/Description
Application Notes - VoIPApplication Notes - VoIP
White Papers
Title/Description
Cutting Through The Fog – The need for real-time SaaS visibility and monitoring.Cutting Through The Fog – The need for real-time SaaS visibility and monitoring.
Guide To IT Best Practices In AANPMThis guide is intended for companies,
organizations, and IT professionals who
are looking for a network and application
monitoring tool that provides a holistic
view of application performance,
including performance monitoring, from
the end-user per
How IT Can Take Control of the Borderless EnterpriseIn this white paper produced in partnership with IDG, learn why taking an end user-focused perspective ensures proper network and application performance in cloud, private and hybrid network environments.
Hybrid Wan - Unlock the Power of Three
Maximizing ROI from data center virtualization and consolidation through end user performance managementHas your consolidated and virtualized data center delivered the benefits you expected?
Or are you planning a consolidation project and wondering how to manage performance in the new environment? With virtualized applications, it can be difficult to measure performance from the end user perspective.
Next generation network managementDealing with rapidly evolving technology is business as usual for IT professionals. But the Borderless Enterprise brings a breadth and extent of changes that are impacting IT organizations and causing a fundamental shift in how IT functions and, in particular, the role of the network engineer.
Download this white paper for a self-assessment template and learn where your organization stands relative to the transition from the traditional approach to network management to the emerging approach that meets today’s business demands.
Next Generation of Network Management
Optimising bandwidth:
why size doesn’t always matterAs use of bandwidth hungry applications such as VoIP and video grows exponentially, capacity planning is becoming more important than ever before. We’ve identified five key areas network managers should focus on to tackle this challenge.
Reduce the risk of network and application performance issuesReduce the risk of network and application performance issues. Your how-to guide to optimizing network performance and minimizing downtime.
The Inefficiency of the IT Silo
VOIP And The Move Towards Unified CommunicationsThis White Paper looks at the move to VoIP and unified communications and how to address the resulting performance issues in wired and wireless networks for an increasingly mobile workforce, as well as the potential benefits of the 802.11ac standard.
Why do we tolerate the unnecessary cost of network & application problems?Striving for optimal performance doesn’t seem
to make financial sense. But if they took a deeper dive and looked at costs from a variety of perspectives, they might find that they are sacrificing productivity to save a few dollars on tools.
Why Network Engineering Needs To ChangeThis paper will examine how the mandates to align IT with the business, become increasingly agile and continually cut cost are driving fundamental change in the way that IT organizations need to function.
Manage Your Potential SIP Trunking PitfallsIn the 2016 Webtorials State-of-the-Market Report, discussing Unified Communications (UC) and
Session Initiation Protocol (SIP) Trunking, it was found that UC continues to gain momentum,
with a major shift toward UC solutions that are being implemented using SIP.
Research whitepaper Unified CommunicationsA majority of organisations say they are using unified communications and collaboration (UC&C) tools. However, this exclusive Computing survey and whitepaper finds that real-world uptake is patchy and many enterprises just aren’t reaping the benefits.
The reason is that not enough organisations are properly managing these resources, their performance isn’t being monitored, and the network may not be up to the challenge of all that new – and more complex – data. So what are the solutions?
The Criticality of a Business Assurance Platform for Digital Transformation
Unified Communications and Collaboration for DummiesThis Dummies book is your essential pocket guide for those looking to assure the availability and quality of their Unified Communications & Collaboration (UC&C) services. It provides a comprehensive reference, including innovative case studies on UC&C service assurance, what it is, how it can benefit your infrastructure, your organisations and IT professionals, as well as ideas on the best way to implement it.
What it Takes to Effectively Manage Unified Communications and CollaborationUnified Communications and Collaboration (UC&C) is the integration of real-time communications services such as VoIP, desktop video, broadcast video, telepresence, shared desktops, Webinars, and white boarding along with non-real time communications such as unified messaging, text and email.
Title/Description
Survival Guide to Deployment of Unified Communications and CollaborationIn this webinar, Paul Barrett, CTO with NETSCOUT,
joins Joyce Chutchian, Contributing Editor for IDG, to deliver a survival guide for IT Pro’s looking to deploy and/or better manage UC&C in their organization.
Case Studies
Orange County Public Schools (OCPS)
OCPS Keeps School District IT Systems Humming with TruView
Challenge: Located in Florida, Orange County Public Schools (OCPS) is the 10th largest school district in the United States and fourth largest in Florida, with more than 22,000 teachers and administration staff serving nearly 200,000 students at 184 schools.The OCPS network services team must ensure the smooth operation of Student Information Systems (SIS) and Enterprise Resource Planning (ERP) applications that support mission critical instructional and administrative processes. The OCPS network team needed an effective way to not only identify issues and troubleshoot them more quickly, they also needed a way to monitor the network and anticipate potential issues before they occurred.
Results: TruView's ability to drill down into a flow&based analysis or packet decode of application traffic as it streams live across the OCPS network is one of the features most valued by the network services team. Using historical data for the schools' applications, network and system, the team was able to identify healthy service benchmarks they could then use to set realistic and customizable performance thresholds. Once those were established, the team began continuous bandwidth monitoring to learn which protocols or applications use the most bandwidth.
Education Success Story
School District needs fast performance from SaaS learning applications to keep students engagedChallenge:As K-12 education moves quickly to adopt and leverage online learning experiences, IT departments are faced with new challenges that are often out of their span of control. A large award-winning U.S. Public School District that uses multiple online learning, testing, and classroom management applications faced a challenge in providing expect quality of service for its end-users, their students.Solution: Working with NETSCOUT TruView Live, the school deployed a Virtual Pulse on a classroom machine and ran a test to the SaaS application. The test clearly showed that the delay was occurring after reaching the SaaS application With this information, the IT Manger was able to work with the SaaS provider who identified that within their application, the delay was actually occurring when they went outside to a 3rd party to get the audio file! Once identified, the SaaS provider was able to resolve the problem.
Manufacturing Success Story
Services Company needs to be aware of when there is a problem anywhere in their network, even with hosted applicationsChallenge:A large multinational electronics manufacturing services company using cloud based applications, infrastructure, and platforms to streamline IT encountered an issue with the service from its SaaS supplier. The hosted service had an outage and notified executives at the manufacturing company before the company&s IT division had even known there was a problem. This led to the appearance that IT was not aware of everything in their own network.Solution: After extensive testing, the company determined that TruView Live gives them the visibility they need to be aware of the status and performance of their entire network and act pro-actively to communicate when there are any problems with the hosted applications. Since this need was identified after their annual IT budget planning, another compelling benefit of TruView Live is that it is sold as a subscription. The subscription can be an operating expense instead of a new capital investment allowing the IT department more flexibility in timing of purchase and increasing deployment, as needed.
Tecnatom Case Study
Tecnatom Engineers Top Application Performance with TruView& From NETSCOUTChallenge: Tecnatom, based in Madrid, Spain, offers global engineering services to companies involved in the nuclear energy production sector. Since its founding in 1957, the company has grown to more than 750 highly-skilled employees today, delivering innovative solutions to over 1,000 users spread over multiple national and international sites. Because of its growth and the distributed nature of its services, Tecnatom needed a solution that could monitor its systems and accelerate incident resolution. With clients in diverse markets and locations, Tecnatom began searching for an intuitive application and network monitoring solution that was easy to deploy, required little maintenance work, and streamlined technicians' workflow.Results: Following its deployment, TruView has allowed Tecnatom to drastically improve incident resolution. Diagnosis times have been reduced to just four clicks or 30 seconds. This time savings has increased productivity, not only for users who have seen significant improvements in incident resolution times, but also for technicians who can now quickly identify, diagnose, and address system issues. Being empowered to solve even complex issues quickly and reliably has increased the IT team's confidence, success, and overall reputation in the company.
Odea Bank Case Study
Odeabank A.S. Finds Unmatched Network Visibility with TruView
Challenge:
Odeabank A.S. is a financial and banking services provider based in Istanbul, Turkey with 1,500 people working at 50 branch locations in 20 cities. Odeabank must continuously monitor its extensive network and application mix, including more than 600 virtual servers, to ensure optimum service levels. Employees use vital banking applications to manage money and provide superb service, while Odeabank customers require flawless 24/7 online access to their bank accounts. With the variability of potential issues that can slow network performance, and customer satisfaction and worker productivity at stake, the company needed to manage application performance and ensure end-to-end visibility of the network, including the granular detail necessary to identify issues and analyze root causes.
Odeabank now uses TruView from NETSCOUT to monitor all of its applications, network infrastructure and more than 600 virtual servers from a central dashboard. The TruView solution provides end-to-end visibility, packet capture analysis and root-cause analysis. Recently, Odeabank experienced some slowness on an application running across all sites. With TruView, the IT team quickly identified the situation before users even registered there was a problem. The TruView application-monitoring dashboard showed IT that the network round-trip time was acceptable, but the application response time was high. The team quickly added new servers to the application pool and the issue was resolved.
RNDC Case Study
Republic National Distributing Company is Buzzing About TruView and OptiView XGChallenge:As the second largest alcohol distributor in the United States, RNDC&s network stretches across 23 states and comprises three data centers, 40 warehouses and 20 sales offices. Smooth internal communications, operations, and logistics across all locations are critical to the daily success of the organization. However, with a broadly distributed network running 30 to 40 primary applications, RNDC&s network was prone to network traffic issues across all sites, including the main data center. In order to effectively identify and solve these issues, the network team lacked the visibility and in-depth information needed to troubleshoot accurately and efficiently.Results: Since deploying TruView, the RNDC network team has used its advanced monitoring and reporting features to become more responsive to tough issues and resolve them with speed. The solution provides them as much as a 97 percent reduction in time and expense for handling routine problems. RNDC is now capable of identifying the root cause of network issues and delays through 24-hour application performance and network monitoring with TruView. The team is excited about plans to expand its current TruView deployment to encompass broader areas of the company.
Titelive Case Study
Titelive uses TruView& to Ensure Software and Web Service Availability for Optimized Bookstore OperationsChallenge: Titelive is the largest software and web services provider for European bookstores and other media providers. The company is an end-to-end web service provider, hosting websites and e-commerce platforms for many of its more than 508 bookstore customers. This is an incredible responsibility, placing a heavy burden on its network technology and support personnel. Recurring issues started to cause problems, ranging from connections to service quality to server loads. The company needed to rethink its network monitoring and troubleshooting approach when its infrastructure surpassed 120 servers across two data centers.Results: Titelive turned to NETSCOUT and the unique combination of its TruView and OptiView XG Network Analysis Tablets to track specific issues quickly and with certainty. If a client website is running slow, the Titelive IT team can use TruView to analyze network and application performance to pinpoint the root cause before it impacts client sales or user experiences. The OptiView XG adds a layer of mobile troubleshooting that Titelive has found indispensible, especially when the team needs to troubleshoot on each end of the firewall.
DeKalb County Schools Case Study
DeKalb County School District Sees Clearly with TruView and OptiView XGChallenge:The DeKalb County School District&s infrastructure includes more than 1,700 switches and routers, three core network sites on a 10Gb fiber ring and 16 head-end locations. The entire system consists of more than 140 locations, including schools and centers that serve 14,000 employees and 100,000 students. The network also supports thousands of personal Wi-Fi enabled devices each day. With a wide range of users and technical abilities, the team needed to be able to quickly identify, isolate and solve network and application performance issues before they impacted the district.Results: DeKalb County Schools found a winning combination for network and application performance monitoring with TruView and the OptiView XG Network Analysis Tablet from NETSCOUT. The addition of TruView allowed the district&s network team to establish a performance baseline for comparing abnormal traffic, which helps them address network and application issues proactively and resolve performance anomalies before students or staff are affected. Once the team identifies a problem, the OptiView XG gives team members a portable solution to isolate root cause and fix the problem in the field.
Key Information Systems Case Study
Key Information Systems Adds Customer Value with Packet-Level Analysis from TruView
Challenge: Key Information Systems is an IT consulting firm and value-added reseller that provides a variety of services to enterprise customers, including on-premise computing, storage and network solutions, cloud-enabled data centers and other Infrastructure-as-a-Service (IaaS) solutions.
The company designs IT solutions to meet the most demanding computing environments, including its own. For Key Information Systems, ensuring an optimal network and application performance level isn&t just a good idea, it&s an example of the service and infrastructure the company can develop for its clients. However, when network or application performance problems emerge internally or at customer sites, the IT team had to rely on basic red-light/green-light status updates. Getting detailed transactional data and conducting analysis to solve problems was a painful, time-intensive process for engineers and required troubleshooting with complex tools as they searched to isolate the root cause. The team needed a powerful solution that could not only monitor network and application performance metrics in real time, but also enable the team to dive into packet-level information for deeper analysis from a centralized platform.
Result: Key Information Systems deployed TruView& from NETSCOUT to gain greater visibility into both internal and customer network and application infrastructures. Using TruView, the company can manage network and application performance across its six locations and ensure delivery of widely used applications, such as Microsoft Exchange and SharePoint&, to staff.
The company also uses TruView to monitor and ensure performance of data center applications and connectivity to hundreds of customers for its co-location facilities. If a problem arises, the IT team can instantly dive into detailed information and analysis (via the centralized UI) of transactional data to isolate the problem and fix it before it affects the customer. Using TruView, the IT team now takes a proactive approach to problem solving instead of simply reacting to customer complaints. This saves the team at Key Information Systems precious troubleshooting time and allows them to improve how well they meet the performance expectations of customers.
Valdosta State University Case Study
Valdosta State University Ensures Application Performance for Students and Faculty with TruView(TM) and OptiView(R) XG
Challenge: Valdosta State University has approximately 12,000 students, as well as 1,200 faculty and staff spread across more than 80 buildings on two primary campuses. The university operates an expansive network and data center that delivers key applications for employees and students, such as VoIP, video, and a business intelligence tool the university uses to run modeling algorithms that predict student success. When problems such as unresponsive or slow applications emerge, end users, staff and other IT teams flood the application team with requests to fix the issue, setting in motion a long, tedious troubleshooting process. Determining whether the network or application is the source of the problem often requires the use of complex testing tools. To streamline this process and eliminate finger pointing, the Valdosta IT team realized it needed a solution that could help it proactively collect and correlate key network and application data, support real-time application monitoring, and expedite root-cause troubleshooting.
Result: After implementing the NETSCOUT OptiView XG(R) Network Analysis Tablet for inline packet capture and network performance testing, Valdosta State University evaluated and deployed TruView(TM) as well. TruView enables IT teams to proactively monitor key applications and delivers centralized access to both real-time and historical transactional data when troubleshooting or isolating a possible issue.
Whether dealing with an unresponsive business intelligence tool, library database latency, DHCP server problems, misconfigured firewalls or simply troubleshooting the source of packet loss, TruView gives Valdosta instant visibility into the source of the problem, which reduces troubleshooting time, often from weeks to mere minutes.
Belgium FPS Health (TruView) Case Study
TruView Eases Troubleshooting Tension and Ambiguity for Belgian Federal Public Service Health
Challenge:
Federal Public Service of Health, Food Chain Safety, and Environment (FPS Health) is a federal public service of Belgium that strives to develop transparent, science-based policy to support all Belgian citizens& health, while providing a safe food chain and better environment nationwide. FPS Health develops its applications in-house to better address the organization&s specific mission and operational needs. However, performance issues would inevitably arise. These issues, no matter how minor, were hard to troubleshoot because the most important business applications typically consist of multiple integrated data sources.
FPS Health chose TruView& to solve its IT challenges and resolve the ambiguity associated with technical support calls. As TruView processes network performance analytics, it time-correlates the results, which helps cross-functional IT teams&such as network engineering and application development teams&work more collaboratively and solve problems faster than before without the usual finger-pointing.
Healthcare IT Success Story
A Q&A with Roger Estelle, Network Manager at Hawaii Health Systems
Challenge:At Hawaii Health Systems we offer medical services at 13 locations spread throughout the Hawaiian Islands. To better meet the needs of our patients and new healthcare regulations, we transitioned to a new electronic health records (EHR) system. This system now connects more than 4,500 employees via wired and wireless networks, and processes patient data back to a hosting location in New Jersey.Because of the importance of this system to the providers, and the fact that it relies on a high performance network, we can&t afford to have problems linger. We needed a tool that could instantly troubleshoot both wired and wireless network performance problems and help us isolate root cause fast.Results: Before getting the OptiView XG&, we use to rely on end point devices, such as a laptop to run ping tests for wireless issues. But then we had nothing to verify coverage or end-to-end connectivity. For the WAN, we actually had to go to individual switches to look at ports and see if we could isolate errors that way.In other words, it was incredibly time intensive and very manual. And for an organization spread across multiple islands, the term &truck roll& takes on an entirely new meaning. Given that we had already deployed a new records system and upgraded the network, we knew we needed to upgrade our tools as well.
Everett Clinic Case Study
The Everett Clinic Relies on TruView to Ensure Efficient Healthcare Operations and Quality Patient CareChallenge:With eight locations and 25 buildings spread throughout the state of Washington, The Everett Clinic&s mission is to provide the best-coordinated patient care & from the trusted family doctor to the skilled surgeon. To do this across multiple communities, the clinic relies on a variety of critical network applications, including the Epic healthcare software suite that helps The Everett Clinic manage clinical (health care records) and revenue information. The performance of these applications is of great importance, and doctors must be able to access the information they need, making sure patients get the level of care they&ve come to expect from the clinic. When a problem does arise, the IT team must be able to quickly identify the source of the problem and fix it before it affects the quality of care or health outcomes.Results: The Everett Clinic selected TruView to gain instant and complete visibility into application performance for Epic and other critical applications. To visualize performance data, the clinic installed large-screen monitors throughout the clinic to give managers a better real-time view of all patient care applications at a quick glance. If a problem does emerge, TruView instantly notifies the IT team and helps isolate the source of the problem & either the network or specific application & so they can quickly fix it before it affects doctors, patients or staff. The detailed information provided by TruView enables the application team to quickly share network or application performance information with other IT teams (such as architecture, desktop, or business intelligence) when solving problems, working on projects or upgrading systems. If further testing is needed, the IT team uses the OptiView XG to perform in-depth, end-to-end site performance testing to augment the testing already done with TruView.
Bio-Reference Case Study
Bio-Reference Gets Past the Blame Game and Safeguards 35,000 Daily Medical Samples with TruView and OptiView XGChallenge:Bio-Reference Laboratories, Inc. provides clinical testing and laboratory services for physician offices with a focus on esoteric testing, molecular diagnostics, anatomical pathology, women&s health, and correctional health care. The company processes more than 35,000 medical specimens each night. To do this effectively, the company relies on a high-performance network that supports various hardware and software applications used in the laboratory sciences. A network delay of just five seconds can have a big impact on processing critical medical tests. And, any network issues or outages can cause serious concerns with test validity, compromising limited medical samples and short turnaround times for immediate diagnosis. Quickly identifying whether a network or application problem exists, and where it exists, is therefore vital to ensuring operational efficiency and testing accuracy at Bio-Reference.Results: Bio-Reference deployed TruView from NETSCOUT and immediately saw a dramatic reduction in the amount of time required to identify network or application performance problems. By delivering real-time visibility into the network, staff can quickly respond to trouble tickets and resolve lingering issues. No more finger pointing, just quick problem isolation so teams can mobilize to solve the problem. And, with the addition of OptiView XG Network Analysis Tablet, IT&s network management capabilities are extended into wireless and remote access networks, presenting an ROI greater than the company expected and delivering true end-to-end network and application performance monitoring.
Miami-Dade Public Library System
The Miami Dade Public Library System Takes Charge of its Network with TruView& and OptiView& XGChallenge:The Miami&Dade Public Library System (MDPLS) consists of 49 branch locations and two bookmobiles, along with more than 3.8 million books and 150 databases. The library also provides access to more than 2,000 public computers along with free Internet and Wi&Fi access for all. The network and its more than 3,000 user devices are a big draw for library visitors. Library&owned systems, however, are just the beginning. The network also supports as many as 2,000 Bring&Your&Own&Device (BYOD) devices at a time. With a wide range of users and technical abilities, the team needed to be able to troubleshoot from the user perspective to identify and solve issues.Results: MDPLS found a solution with the TruView& from NETSCOUT, teamed with two OptiView& XG Network Analysis Tablets. TruView detects performance anomalies by creating a baseline to compare abnormal traffic patterns against. This helps MDPLS take proactive measures instead of simply reacting to issues. In most cases, MDPLS can resolve issues before they cause noticeable performance impacts for the library's more than 500 staff and millions of annual visitors. When problems do occur, the MDPLS team has the information needed to quickly isolate and solve the problem.
FloraHolland - Case Study
FloraHolland Trusts TruView& to Monitor the Network and Applications Responsible for Auctioning 12.5 Billion Plants and Flowers Each Year Challenge: FloraHolland is at the center of the international flower trade, selling more than 20,000 different types of plants and flowers at auction and processing $12.5 billion items and $4.4 billion each year. The remarkable size and impact of FloraHolland requires continuous operations with zero tolerance for network performance delays or downtime. FloraHolland recently encountered a response time delay between the database and the auction clock. The delay slowed the clock display information by up to two seconds between each auction, which is far too long in this environment. The IT team needed a mechanism to pinpoint the issue and determine if the root cause lay with the database, application, or network.Results: TruView& immediately identified the database as the root cause, as it was taking an extra second or two to process the query and respond. FloraHolland was able to optimize the database and fix the problem without wasted effort reviewing the network and application, since the issue was isolated immediately. The overarching result saves FloraHolland two hours of accumulated delays each year, equaling $200,000 in annual savings and an improved brand image for its operations.
Southeastern Freight - Case Study
The company installed a TruView& 4800 at its Columbia, S.C., data center facility to provide 24/7 monitoring of application performance and end-user experience issues.Challenge:Southeastern Freight Lines, Inc. provides shipping, transportation, and logistics services throughout 12 states in the Southeastern United States and Puerto Rico. Its 6,600 employees span 83 locations, with primary headquarters in Columbia, S.C. The company&s network supports more than 5,000 applications developed in-house, as well as several third-party applications. Application users can be demanding at Southeastern Freight Lines, given the company&s unwavering commitment to quality and total customer satisfaction. With each user focused on performance, application and network delays are not met with much patience. Results: Southeastern Freight Lines installed a TruView& 4800 at its Columbia, S.C., data center facility to provide 24/7 monitoring for application performance and end-user experience issues. The company leverages its TruView installation to identify root causes in network delays and unresponsiveness, which is a high priority that directly impacts the company&s operational quality standards. Since installation, TruView&s advanced monitoring and reporting features have delivered performance intelligence and have been integrated as an enabling technology in the company&s unending process and quality improvement initiatives.
i2i Infrastructure Insights, Inc. Case Study
NETSCOUT&S TruView& Provides Unprecedented Visibility into Customer Networks for Dallas-Based Network Consulting Company Challenge:i2i Infrastructure Insights is a professional services and network consulting company based in Dallas, Texas. The company provides network guidance, architecture design, and implementation services, as well as network support, IT management and monitoring for a host of clients both in the United States and internationally. With a large client base, including many retail customers that rely on network performance for business operations, i2i was searching for a way to easily gain visibility into massive enterprise networks and the applications running across them, and quickly identify performance issues that could impact workflow and/or productivity. Results: By utilizing NETSCOUT& TruView, i2i was not only able to gain complete visibility into its customers& vast networks and applications, but also able to distill that information more effectively so IT could quickly isolate problems. With the application-level detail provided by TruView, i2i can quickly analyze the network and address any glaring performance or application discrepancies. This enables them to engage in team discussions about ongoing performance issues with real root cause data about either the network or application, which helps increase team productivity and reduce finger pointing. In addition, TruView enables i2i to expand its geographic footprint and service clients around the globe, making remote network monitoring a more streamlined process.
Cimarex Case Study
National Oil and Gas Exploration and Production Company Uses NETSCOUT& TruView& and OptiView& XG to Manage Nationwide Network NeedsChallenge: Cimarex is a large oil and gas exploration and production company based in Denver, Colorado, with over 1000 employees located across the United States, from Tulsa, Oklahoma to Midland, Texas. With a team of just three engineers, network needs spanning the country, and an average of 600-700 people on the network at any given time, identifying and evaluating delays while providing a quick response time was a key issue for the engineering team. Cimarex needed a solution that could provide visibility into each network center and quickly identify and segregate network issues from application problems, without requiring a vast amount of engineer maintenance. Results:
NETSCOUT TruView& and OptiView& XG solutions allowed Cimarex to address their responsiveness issues and monitor each network individually, while highlighting any variances in performance. Issues that used to take days to resolve, or were left by the wayside, are now remedied quickly, allowing the engineering team to focus on more productive projects.
County Tipperary TruView Case Study
NETSCOUT& TruView Helps Ensure Network and Application Performance Across County Tipperary in Ireland Challenge: County Tipperary is one of 32 historical counties in Ireland and home to more than 158,000 residents. Until recently, the county had been administered by two separate authorities: the North Tipperary County Council and South Tipperary County Council. A 2012 government decision to merge the two councils has resulted in the need to create a single, unified IT infrastructure for the county&s services and public-facing websites. When completed in June 2014, the network will include a mix of internal applications, public-facing websites and portals for services such as housing, water, roads, environment, planning and other key local government functions. The county&s IT staff needs visibility into the performance of the network and applications across the entire county to quickly identify and resolve the source of problems. Results: The &1.8 million IT consolidation project includes the creation of a primary data center and disaster recovery site in the town of Nenagh connecting to 57 remote county offices and sites over a variety of connections (point-to-point, VPN, private DSL, MPLS, etc.). While the network is still being built out, County Tipperary&s IT staff has used NETSCOUT TruView to identify potential issues that could have resulted in perceived performance problems for end users. TruView has already uncovered operational performance issues like balky Exchange servers, while helping to geographically isolate (and rule out) causes for issues like slow user log-ins. That has helped the Tipperary IT Infrastructure team, which is located in the northern part of the county, provide users in the south with the level of service they expect despite the distance separating them.
GIAL Case Study
IT Provider for the City of Brussels Uses NETSCOUT& TruView to Monitor Network and Application Performance Across the City Challenge:GIAL was created by the city of Brussels to provide and manage their IT services. GIAL also provides IT solutions for other municipal organizations, public administration offices, hospitals and more, throughout the region. Key to their success is the ability to maintain high levels of network and application performance, and to quickly and proactively respond when issues arise. Unfortunately, the Telecom team at GIAL lacked good visibility into the communication flow of the network and the performance of applications. When problems did arise, the team would reactively troubleshoot and struggled to isolate root cause. Furthermore, with no insight into how applications impacted the network, GIAL could not effectively test the rollout of new applications or accurately conduct capacity planning.Results: To overcome these challenges, GIAL worked closely with the Belgacom Group to select NETSCOUT& TruView. It delivers a comprehensive application-aware network performance monitoring solution that gives the team complete insight into performance, allowing them to detect and resolve network and application issues quickly, before they impacted end-users. In addition, TruView offers the most comprehensive data capture capabilities, going beyond just SNMP to capture NetFlow, and automatically correlates all information into a single dashboard view so the team can properly plan for system upgrades and test new applications prior to deployment.
Credit Union TruView Case Study
Large Regional Credit Union uses NETSCOUT& TruView to Identify Root Cause on Network and Application Issues within 30 Seconds Challenge:With more than 20 branches serving close to 100,000 members in the southern U.S., a large regional credit union must keep its network and mission critical applications performing at the highest levels to ensure fast and accurate transaction processing. Yet the credit union&s small IT team lacked the tools necessary to accurately determine whether problems were caused by network or application issues, and struggled to identify the specific root cause. In fact, guesswork and trial and error often could take days to narrow down the problem. The organization needed a solution that would accurately monitor network and application performance to both streamline its IT systems and ensure problems were fixed before they impacted members. Results: The credit union turned to NETSCOUT& TruView to improve network and application performance management. As a result, the company has not only been able to quickly pinpoint problems & often within 30 seconds & but has been able to proactively assess and strategically upgrade various portions of its IT infrastructure to forestall future issues network wide.
Bealls Department Stores Case Study
Bealls Department Stores Uses NETSCOUT’ TruView For Complete Application Performance VisibilityChallenge:One of America&s oldest regional family owned retailers, Bealls relies heavily on key in-store applications, business applications and a large e-commerce web presence to meet the needs of customers. Unfortunately, when network or application issues affect these systems, IT has limited insight into where or how the problems emerged. The lack of visibility makes root cause analysis difficult when attempting to isolate and remediate network or application issues. That in turn extends the time it takes to fix problems and restore performance to mitigate the impact on the business. To overcome these challenges, the company needed a comprehensive application-aware network performance monitoring solution that could provide complete visibility into all key systems and applications.Results: After evaluating several solutions, the company selected NETSCOUT& TruView. It provided the most comprehensive data capture capabilities combined with a user interface that automatically correlates data so IT can instantly visualize the performance of key sites and applications across the network. When problems do emerge, the networking team can proactively address the issue before it impacts the business by isolating the problem in real-time or sending the necessary report information to the application team for remediation.
Leading Automotive Company Success Story
Leading Automotive Company Drives Network Success with VisualChallenge:The automotive company must provide the highest level of network and application quality across 29 countries with both corporate owned and independent companies.The length and severity of poor performance and degraded quality cause high financial and customer service risks for the organization.Results: The automotive company was able to understand normal behavior and detect deviations from baselines so troubleshooting begins sooner.The network team can identify the point of cause with less time and effort so the risk of poor performance is minimized.The IT organization optimized the acceleration system with enhanced visibility and monitoring.
Shipping, Logistics, and Transportation
The MSC Home Terminal in Antwerp uses TruView& to Keep Critical Logistics and Shipping MovingChallenge:The primary application is based on a central database containing information about all containers and a combination of many smaller programs. Performance issues could have a serious impact on the charging and discharging of cargo from the vessels, trains and trucks. Results: With TruView&, the IT team was able to have an independent view of overall performance which led to faster problem isolation and troubleshooting, and lessened the risk of service impacting performance related issues.
Global call center success story
Global Call Center Implements Visual for Better End-to-End VisibilityChallenge:Even with an experienced network team, the lack of true end-to-end visibility greatly increased fingerpointing and troubleshooting time among different teams & networking, server and application/ developers. Since multiple teams were troubleshooting the same problem, wasted time and resources grew with each issue.Results: With TruView, the network team has moved from just proving it wasn't the network causing the problem to providing the critical information and analysis to pinpoint the culprit & regardless if it is an application, server or network issue. The system has enabled collaboration between the different teams which has eliminated finger pointing and reduced the time to troubleshooting and solve issues & moving from days/weeks to minutes/hours.
Grocery Retailer
Large grocery retailer advances its Business Services Management Initiative with Visual Performance Manager from NETSCOUTChallenge:A large grocery retailer's IT organization had embarked on a Business Services Management initiative to fulfill application and network performance service level agreements with internal customers. Success depended on acquiring coordinated, end-to-end visibility from the end user's perspective of the infrastructure elements necessary to address requests for service.Results: Visual enabled a large grocery retailer's IT organization to identify the root cause of problems more quickly and confidently, by promoting the migration away from a network centric analysis, to an approach that focused on transactions from the end-user's perspective. IT personnel worked more cohesively, optimizing anomaly resolution, and IT resource utilization for even better service delivery to end-users.
Product Reviews and Awards
&& TruView was ranked the best Hybrid ANPM Solution and a Value Leader for large enterprise and service provider deployments, according to the new 2013 Application-aware Network Performance Management (ANPM) Radar Report from Enterprise Management Associates, a leading industry analyst firm. The report evaluated 24 vendors including NetScout, Riverbed/OpNet and CA Technologies.& &&& Network Products Guide awarded TruView the Gold winner of the 8th Annual 2013 Hot Companies and Best Products Awards in the Most Innovative IT Hardware Category. These awards are decided based on industry and peer recognition and voting by a broad group of information technology professionals.& The Datacentre Solutions Awards reward the products, projects and services as well as honour companies and teams operating in datacentre fields. The DCS Awards recognise the achievements of end-users, channel partners and vendors alike and in the case of the end-user category there was also an award made to the supplier who nominated the winning organisation. Winners are selected by public vote.&& &&&Reviews& &We lacked visibility into network and app performance, so we chose Truview to proactively manage our network&.&&&& TruView Provides Deeper Insight Into Complex Networks& - Read the hands on independent review of TruView by Frank Ohlhorst, of eWeek.&&& & Network Computing UK conducted an independent review of TruView.& This report outlines their findings and impressions.&&&& Tolly Independent Performance Certification: TruView Performance Monitoring & Troubleshooting&&&&&&
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